Carpet Cleaning Reviews
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I was in dire need of a couch cleaning! I have a large microfiber sectional that after 3 little boys and 4 years of not having it cleaned it was a stained mess! Dustin and Ross came within the appointment time frame, and they were a pleasure. After going over the price we spoke about what needed to be done and within 30 minutes they were done! After the couch began to dry I noticed a few residual stains that were still on the couch. I called the main number who dispatched a call to Ross who promptly called me back to discuss it. He guided me as to what I can try to do to help get rid of the stains but made an appointment to come back and take a look or spot clean the areas free of charge for the following day. I followed his instructions and wound up calling to cancel the second appointment, his guidance worked! My couch is almost 12 years old and looks amazing! Thank you Ross and Dustin for a great job and professionalism and knowledge. You both were great and I will be sure to make an appointment each year going forward to keep up with my mess makers and to maintain the look of this couch! I was shocked it came as clean as it did! I will be sure to tell everyone of my experience and won’t use anyone else! Thanks again!! – Jillian
You do strive for 100% customer satisfaction. Thank you David Bruno and your assistants for your patience. The carpets look so much better. Wishing you a Merry Christmas and a great 2015! – Mary Ann
Yesterday I scheduled an appointment with another company to come to my home to clean my carpets & some upholstered items. They showed up late & the gentleman (I use that term loosely) proceeded to give me attitude so I took him up on his offer to leave. I called Precision at 12:49 p.m. & Ross & Dustin were here by 1:30. Ross did a thorough inspection, told me my options & got to work. When I returned at 3:45, things looked amazing. They got stains off my light colored chaise lounge & made it look brand new again. They got probably an entire large dog’s worth of hair off my sofa. No muss, no fuss, these guys got down to work & did a fantastic job. Things smell great & look even better; visitors have already commented on how great things smell. Thank you guys! And btw… some of their employees are VETERANS, so support this family-owned local business! Again: great job & thanx! – Laurie
Amazing service! – The Technician, Will Phillips was on time, professional and thorough. He went over all services and made suggestions that would work best for us, and best of all the carpets look immaculate! Stains that we thought would never come out did! Thanks so much Will! – Jeannine
Wonderful experience today! Ross and Morgan did a great job and I would highly recommend Precision Carpet and Upholstery Care to everyone. You know upfront how much it will be. Ross and Morgan are the best, ask for them. – Marilyn
WOW! I lost all hope for this carpet, my kids have spilled kool aid and pop sickle juice all over it! Ross and Morgan came in and made it look like when I first moved in. I am happy with the smell and the professional gentlemen that showed up at my door. Thank you. – Shea
We had Danny come by and clean our carpet, and he did a AMAZING job! We had really tough stains and our carpet looks new again! He took the time to explain how to care for stains and was very professional. Thanks so much Danny for making our capers look great! 🙂 Ask for Danny!! – Ginger
I am very critical about the service of companies but I must admit, Precision Carpet was amazing!!!! Along with the great job that they did to my carpet, I was very pleased with their professionalism. They were pleasant and understanding to my needs. I will definitely rate them five stars. I will use them again in the near future. Melissa & Richard were Amazing!!!! – Sidrena
Richard and Melissa were very good at explaining the benefits of each different treatment. They worked swiftly and did an outstanding job on my old carpets!! Very happy!! I would highly recommend them both!! – Melissa
Just a short note to let you know I am very pleased with the cleaning job Danny and Brandon did at my home. They were courteous, efficient and did everything that is expected from a first rate company. I will definitely recommend your company to my friends and family. – Bob
Recently had my carpets cleaned and I must say I was highly impressed with the professionalism of William. He was very friendly and our carpets looked GREAT!! Would highly recommend Precision to my family and friends and THANK YOU Will for a great job!! – Joanne
Danny and Brandon provided excellent customer service, from start to finish. I had first received a courtesy call then was given a personalized solution for my carpet; which had not been cleaned in over a year. I appreciated their honesty and professionalism! I will continue to recommend and use Precision Carpet! – Lashay
Paul and Richard did a fabulous job on my carpet and tile floor. They couldn’t have been more accommodating. You are very lucky to have them as employees representing your company. I will only use your company from now on. Thanks so much for such a pleasant experience. – Charlene
Danny was very professional and unimposing in his service. He laid out the options we had without seeming like he was trying to sell us on something we didn’t necessarily need. Danny seemed very knowledgeable about the services offered and what our needs appeared to be in his estimation. Very personable and pleasant and willing to answer all questions immediately and honestly. Overall a 5 star performance and I will be recommending Precision Carpet and Upholstery to everyone I know. – Eric
My carpet was very dirty, thanks to Danny my carpet look and smell new, kudos to Danny and he gave me a great deal!!!!! Great Guy – Sirronda
I had my carpet cleaned a little over a week ago, and I was very pleased with the results. I had some severe set in pet stains that I thought may be impossible to remove. Ross was the technician who came out, along with Morgan. Ross had an extremely professional and positive attitude, and assured me that they would do their best to get the stains out. I would definitely use them again, and I would recommend them to everyone I know. Thanks guys! – Ashleigh
Ross with Precision Carpet did an amazing job with our carpet and chairs. We had some pretty bad stains that he was able to get out quickly and professionally! We will definitely use them again. – Jennifer
Ross and Morgan did a fantastic job. They successfully removed stains and improved the traffic wear that we had due to two kids and two dogs in the house. They did a much better job then the previous carpet cleaning company we had used. I will definitely call them the next time we need the carpets cleaned. Thanks again to Ross and Morgan. – Lindy
WOW!!!!! I am very impressed with the customer service that Danny provided. Danny was able to help me to understand the cleaning process. Danny’s work ethic is out of this world. I will recommend Precision carpet to my friends. Great job!!!!! I am a very satisfied customer because Danny made what I thought was a impossible job seem so easy. Thank you Danny and Precision Carpet. – Latrice
I am very pleased with the team at Precision. They arrived on time and explained in detail everything involved in the cleaning. Was very upfront about the costs and did not try to pressure me to purchase anything additional. Carpets look great ! I will definitely recommend this service to my friends. – Kathy
On October 8, 2013 Niles showed up to clean my carpets. He was courteous, knowledgeable and very professional. Because of his attitude I would definitely contact Precision Carpet again to clean my carpets. Thank you for a good experience. – Melodee
Hello, I just wanted to let you know how pleased I was with the service that Ross and Mike provided at my appointment on August 1, 2013. They were so polite and professional. They took great care to provide me with excellent service. These two men are truly an asset to your company and I will definitely call again and request them to my home. – Cheryl
You guys did a great job. The cleaning provided turned out much better than I expected. Danny was honest and made no guarantees about the dark stains which still were remarkably improved. Price was reasonable and within my budget. Will recommend your company to my friends and family. Thank you. – Christopher
Ray and Ken came out to my moms house today and did an awesome job. It was done very well and took no time at all. Great customer service guys. Thanks for all the hard work. – Adam
We had our carpets cleaned today by Niles and he was so helpful and did a great job on our carpets. He was very friendly and professional. I would recommend him to clean any of my friends carpets. – Beth
Thank you Daniel for your professionalism. I am very pleased with his recent outstanding carpet and upholstery cleaning services. He was prompt, courteous and informative (not high-pressured) regarding my carpet needs. Coupons from the Mint Magazine were gladly accepted as well as additional cost savings to stay within my budget. PLEASE keep Daniel around so I can ask for him next time. – Majorie
Thank you Precision Carpet. Doug and Jimmy called ahead and then arrived on time. I was presented with many options and prices in a knowledgeable and professional manner. The job was completed much to our satisfaction. We will recommend your company any time we can. Thanks again to Doug and Jimmy!! – RLSH
Thank you so much Brad and Johnny for the great job you did on our carpet! We didn’t realize how bad it was until y’all came and cleaned it. You were very professional and finished the job quickly! I will definitely refer you to friends and family! Thank you so much again!! :)) – Ashley & Kevin
I had a rental home that the tenants had destroyed. I was certain they were beyond saving. Ross and Eli worked a miracle! They saved me thousands of dollars. They were very professional and courteous. I will definitely use them again. – Peggy
Brad and Veronica did an amazing job on our carpets. Having a puppy in the house, we weren’t sure if the smell would be able to be removed from his accidents and pet dander in the carpet. However, I am very happy to report that not only do the carpets look awesome, the house is smelling great too! Will definitely ask for them again and use Precision in the future because of their help and great work! Thanks!! – Lauren
Doug and Chad were both very friendly, they came in, made the assessment in a very professional manner! They were even on time. They were upfront about the pricing and products needed for my carpet to optimize the cleaning and after care which was very helpful. I would definitely recommend Precision Carpet Cleaning. – Chante
Wow, I was so impressed with the outcome of the carpet cleaning. I called a competitor carpet company at first, they didn’t even take the time to really help me. So I called you guys. All I can say is that it was meant to be. I was just so impressed with the friendliness and professionalism of Doug and Chad. I thought they did an amazing job on a challenging job, but offered the proper cleaning to give our carpet the resurrection it needed. I am just so impressed that I will give your name and number to all of my family and friends. Keep up the great customer service guys and everything else will take care of itself. – Merle
I just wanted to thank you guys for the great job! I had called in off the Money Pages ad to have my sofa and love seat cleaned. They actually gave me a call to see if they could come by earlier than our scheduled appointment. When does that ever happen?!?!? They were straight forward, down to earth, hard working guys. They worked with me to stay within my budget and gave me an honest deal. If you don’t call these guys before you have any work done, you are just cheating yourself. I would definitely recommend them. Thanks again guys. – Phil
Thank you Doug and Brandon for doing a great job!!! Very superior customer service as well… we will for sure call you guys when we need cleaning again!!! – Jennifer & Pete
Carpet looks GREAT!!!!! Called Precision Carpet and they were out the next day. The great thing is they called 20 minutes before arrival and were on time. No waiting around for hours wondering when they would get here. Even with pet stains they were able to make the carpets look like new. I highly recommend Precision Carpet. Great Job Guys. – D. Traywick
We have been in our new home for about two years and the family that lived here before us had stained the carpet in the living room in a few spots, we tried cleaning the carpet ourselves and were not able to get the stains out. We were referred to Precision Carpet by a friend of my husbands who had recently used them to clean his carpet. I have to say Craig B. showed up at the scheduled time and was very professional. He gave us a written quote first and after price was agreed upon was quick to work. He was even able to remove the pet stains from our 12 year old dog. The carpets look and smell great. We were very impressed with the quick and professional job Craig B. did. Thanks a lot from the Feagle family!! – Barbara
OMG!! I am amazed with the service they had. I have always done my own rugs with the “rug doctor” it worked very well, was very cheap however took me like 17 hours to shampoo the house, and 3-4 days to dry. I decided last minute to call them based on a sale price. I thought for that amount who cares if it even works good, it has to make them better… WOW! these carpets are 18 years old, and I was impressed what stains came out!! I had several stains the rug doctor wouldn’t remove; a huge grease spot, some odd reoccurring brown stain, and the biggest shock of all massive blood stains that were 6 months old!!! the very second he sprayed the blood area (which was very deep and imbedded from a cut incurred during a stroke of a friend whom literally crawled to get help leaving a horrifying trail 6 months prior) it turned lime green!! It was the strangest thing you have ever saw. the carpets were perfect!! no smells (another story my son 3 years ago dumped a gallon of milk on the floor and every time it gets wet the nasty smell comes right back for weeks), no residues, fluffy, vibrant color time had erased.I put 4 fans out and in 2 hours it was dry!! I do not have normal wear and tear, we are very abusive and damaging to our floors, we work hard and play harder!!! I will NEVER use the rug doctor again!! Sure it works great, but the time I had to invest, think about all the soaps you buy,the days of drying, and the last rental gave me fleas!! I don’t even have an animal. with the flea situation it made me concerned what else could I “catch” from this machine?? lice? mites? bed bugs? who knew the cooties lurking in that machine. Precision’s equipment is very minimal, all stainless, no tiny grooves, slots, crevices, attachments, no left over scum from the last guy, and its steam!! Real steam – not just hot tap water. Its almost at boiling point. the sounds and looks of that made me very happy. but as we all know the truth is a lot of stains come back in the next 24-72 hours. I did not tip the guy (Chad) for all I know in 2 days it would be all nasty again. WRONG!! a very very faint and small small shadowy area of blood resurfaced( but you can not tell its blood) and 1 tiny spot of TAR yes, roofing tar showed a tiny dark patch after. the color is still amazing!! as soon as I get the money I am having all 8 rooms and a rug done!!! I have no doubt at all this time my boy Chad will 100% remove the blood no doubt about it!! I can not say if all companies are as good, however I can tell you Precision Carpet Care has my business for life. good bye rug doctor hello Chad! Look for a coupon in the Mint Magazine! (I missed their unbeatable deal for Christmas don’t let it happen to you this year- mark the calendar now) P.S. In reference to paying extra for a power scrub; I say be honest with yourself if you have pets, kids, been doing a lot of remodeling, have dirt versus grass/ sidewalks, or the rugs are ancient go for it!! I will not do it every time but will every 1-2 years for sure no questions asked. It was worth the extra money. Hummm I wonder if they do cars?? I sure hope so! – Angela
I picked Precision Carpet & Upholstery Care from an ad in one of the magazines that just show up in your mail box. I should have such good luck with the lottery. Most of our carpet is about 8 years old, and a shade of white. The formal rooms have carpet that is 29 years old, and the same color. I had been pretty much keeping up with it using a home carpet cleaner, but we had some extra people in the house and it got away from me. Chris and Dan arrived exactly on time, and Dan went to work taking some waves out of the carpet in our family room. Chris priced the job (we had some stains) and then fired up the machine that’s on the other side of the hoses and went to work in another part of the house. By the time they left, the carpet was close to dry, and it looked great. After it’s first vacuum, it looked even better. I can recommend Precision Carpet & Upholstery Care as an honest value for quality (and I mean quality) work. – Al
Josh showed up to my apartment, on time and ready to go. He was friendly and courteous. We discussed what I wanted done and I told him what my budget was. He estimated the price and got it all done well within my budget. I was very pleased with the results he got, and I had some (what I consider) really bad stains. When it’s time to do my couch and upholstery, I will absolutely call Precision Carpet and I will definitely request Josh! – Justin
Ken and Sarah did a great job cleaning our very dirty couch. They were punctual, informative, & very professional. – Ken & Kristen
Ken and Sarah arrived at my house before the appointment time. They were both very knowledgeable and their professionalism was exemplified to where I was very comfortable with the recommendation of the treatment that I was going to need. I was truly amazed with the performance in the product that they use. It shows that the owner puts his emphasis in using the best products available and makes sure that his staff is trained to give us the best results.
I will definitely be using Precision Carpet for future carpet cleaning needs and I will pass on the GREAT experience that I had with Ken and Sarah. Thanks to you both for doing such a GREAT job with my carpets.
I would like to wish you all at Precision Carpet a Blessed Christmas and a Happy and Safe New Year. God Bless! – Michelle
I appreciated the level of professional customer service and quick turn around time in scheduling my appointment. Ross and Corey were punctual and very consultative with my service options. They completed the job very fast and were extremely customer-oriented. I am very happy with the service levels and this team! Thank you! – Rachelle
Craig and Nick arrived right on time at my house this morning and having someone show up on time these days is a joy in itself. To add to that, they were very professional and friendly, explaining what they would be doing and why. I have 2 children under 4 and a Lab, so to say our carpets were a mess is and understatement. Craig and Nick worked in my limited budget and gave me the carpet of my dreams! They were fast, accommodating, and all in all WONDERFUL! I will, without question, not only use them again but also tell everyone I know to use them as well!! THANK YOU GUYS!! – Paula
I would like to take the time out to tell you about my great experience with Precision Carpet. First, I would like to tell you how professional Mike was to me. He was on time, well mannered, knowledgeable and hard working. I have two dogs and white carpet… I take pride in my house. I explained what I needed and my budget. Mike assured me that he could take care of my problems on budget and he did! It is so nice to see people who take pride in their work. I have worked with a another company for years with my rental properties and I told Mike because of his work and professional attitude I will now give my business to Precision Carpet. – Tammi
Ross and Paul came to our home today around 3:00 after we had called for service at 2:00. I couldn’t believe they were able to come the same day! And so quickly! We have a HUGE living area with really light carpet and a 4 year old boy. Needless to say they had their work cut out for them. After the pre-spray and “scrubber” my worst spots had disappeared right before my eyes and they hadn’t even steam cleaned yet! They were out within a hour at a very reasonable price! My carpet look as good as new! I am so happy and will be using their service again! – Samantha
